• About

The art and science of the possible

~ A celebration of non-zero sum thinking

The art and science of the possible

Category Archives: technology

Frameworks, trade-spaces, matrices: engineering thinking in management results in big, stagnant bureaucracies

25 Thursday Apr 2013

Posted by lnedelescu in complexity, consulting, human capital, management, Organizational Development, science, strategy, taxonomy, technology

≈ 2 Comments

Tags

Analytic Thinking, bureaucracy, business, complexity, effectiveness, Engineering, future, management, models, philosophy, Validity

The most important function of management, particularly executive management, is setting future direction. That implies decisions and choices about the present and future.

Because engineering thinking or more broadly speaking analytic thinking predominates in many executive and consulting circles, it is believed that decisions require a degree of rigorousness similar to that of the scientific method in natural sciences. And so, it is firmly believed that analytic tools empower managers to make sound decisions. The result is a myriad of tools reminiscent of engineering speak – frameworks, trade-spaces, matrices – packaged in neat Power Point slides.

This all very good, but, as philosopher of science Isabelle Stengers remarks  “tools are demanding – they do not confer the power of judging, they ask for the choice of the right tool for the right situation; in other words they oblige us to think and wonder”. The danger that Stengers cautions against is the rigid interpretation of the power of tools. Tool power should never be situated above human judgement. And when it does, this results in the tools getting a life of their own, and embedding the human element which is helpless to escape their hold. This ultimately results in a bureaucratic construct as the purpose of humans becomes not the seeking of meaning and validity, but rather the maintenance and upgrading of the tools. This also results in a proliferation of enforcer types at the expense of creative types, reducing the number and quality of choices about the future.

A more progressive view of management tools is as “enlightening abstractions, precious new tools for thinking” rather than “ready made instruments”. Also, in Stenger’s view, the relationship between user and tool is not one-directional; rather, “tools modify the ones who use them; to learn how to use a tool is to enter a new relation with reality, both an aesthetic and practical new relation”. In my experience, this dual directionality can also unfortunately work backwards: rigid tools can have a limiting effect on thinking.

Source of Isabelle Stengers quotations is “The Challenge of complexity: Unfolding the ethics of science – In Memoriam Ilya Prigogine”

Also check out Dave Snowden’s related blog entry.

Is human psychology keeping up with our technological times?

18 Monday Feb 2013

Posted by lnedelescu in human capital, Organizational Development, society, technology

≈ Leave a comment

Tags

Capitalism, Consumerism, Innovation, Society, Technology

Image

We live in a world with instant access to vast amounts of information, and to each other. Information used to be held by a privileged few. Now it’s available to the masses at large. And so a number of information age visionaries are predicting the end of the world as we know it, and the beginning of a new and enlightened world. Michael Saylor for example predicts in his book “The Mobile Wave: How Mobile Intelligence Will Change Everything” that information technology, especially when coupled with mobile devices that provide continuous instant access, will revolutionize the world. I am inclined to say “not so fast” to these claims.

Here’s a key reason. Human psychology is important in helping us disseminate between the important and the trivial: it is a remnant from the fight or flee instinct that kept our stone age ancestors alive in the face of deadly danger. Our beliefs bias our judgement. And our behavior has been conditioned for too long to respect power, prestige and authority. We are conditioned to trust persons in positions of authority. We are conditioned to follow mostly what successful people say or do. We are conditioned to flock around role models ever since the tribal dawn of our social civilization. The king is dead, long live the thought leader!

So in a competition with the Harvard Business Review’s (HBR) blog, my  blog stands no chance, even if it may contain comparable wisdom. The entire promise of the information age revolutionizing the world rests on a process of democratization of the right to access and more importantly produce knowledge content. Thomas Friedman, author of “The World is Flat”, mirrors this democratic move away from established institutions and to the individual. He differentiates between the current Globalization 3.0 (individual as main protagonist) and and previous Globalization 1.0 (countries and governments were the main protagonists) and Globalization 2.0 (multinational companies led the way in driving global integration). The information age can be a democratic platform for a really smart individual to compete asymmetrically with established authority, say HBR, on equal footing. And technologically speaking, this is indeed possible.

But technology is only as useful as we make it to be, and our psychology may not have been keeping up with the times. For example, we are not yet blind to prestige.  Nor has our wisdom increased to the degree that we can discern value outside of brands. So even though a wealth of wisdom is available to us from a myriad of sources that are competing asymmetrically with established players for our attention span, we continue to flock around the HBRs of the world like ancient Greeks flocked around oracles. Every once in a while something goes “viral”, but the established players have nothing to worry about: it is usually the picture of the morning cereal that resembles Hillary Clinton that qualifies for exponential popularity. So what will truly revolutionize the world in my opinion is getting away from the sheep mentality so we can take full advantage of knowledge proliferation.

So where does that live me and you dear reader? Well, in order for me to gain access to you, or for you find my thinking, we likely will still have to go through an HBR-like middle-man. Even though technology has leveled or “flattened” the playing field as Friedman might say, psychology still provides job security for the middle-man.

The buzzword culture or how our confusion remains constant relative to progress

17 Sunday Feb 2013

Posted by lnedelescu in complexity, society, technology

≈ Leave a comment

Tags

culture, problem solving, Society, Technology

buzzwords

Recently a Washington Post article explored the proliferation of obfuscatory language in our culture (see http://articles.washingtonpost.com/2013-02-06/lifestyle/37026527_1_initiatives-internet-web-site). An excerpt follows below:

“Before the Internet, obfuscatory language was mostly limited to the small world of the interoffice memo, where everyone conspired to be as vague and process-driven as possible — promising nothing concrete while sounding businesslike. Today, however, terms such as “optimize,” “prioritize,” “initiative,” “parameter,” “implement” and “effectuate” have become common parlance on the Web, used unabashedly in endlessly intriguing combinations. There are hundreds of instances of “prioritize the implementation of,” “implement the prioritization of,” “effectuate the implementation of,” etc. The expression “implementation of prioritized initiatives” alone appears on the Internet 2,100 times, more often than some of Pablo Neruda’s lesser-known love poems.”

I would single out as the biggest culprits in promoting useless jargon the big consulting companies and business schools. The big consulting houses sell in theory the same services but try to contrast and compare their offerings and you can get easily lost in a myriad of catch-phrases.

Alongside the business Illuminati, the IT revolution also resulted in an endless list of buzzwords to describe what is essentially “process efficiency”. It’s really funny when IT is sold as a capability to drive strategy, and in general to support or even replace highly creative activities that only humans can perform.

Which brings me to my law of the constancy of the human predicament: as more technology and know-how becomes available, we manage to somehow stay ahead of the simplicity curve so our confusion remains constant relative to progress. And that means there will always be prophets and oracles, i.e. consultants in modern day parlance, as a natural extension of our emotional self.

Everything has changed and nothing’s changed.

So if we were to eliminate all the buzzwords that the consulting and IT industries continue to produce, what would be left? I would venture to say: “problem solving common sense”. As long as there are humans, there will always be problems, and common sense will always be in short supply. Which explains why buzzwords will also always be around: to compensate for the lack of common sense, for which the demand is and will remain bigger than the supply.

The power of holistic thinking or how Albert Einstein’s Theory of Relativity could not have been a crowd-sourced innovation

13 Thursday Dec 2012

Posted by lnedelescu in innovation, knowledge, science, society, technology

≈ Leave a comment

Tags

Crowd Sourcing, Einstein, Innovation, science, Society, Technology

I have claimed that all the hype about how the information technology revolution,  culminating with Apple and Facebook, has changed the quality of our civilization may be over-rated.

A lot of the benefits hype associated with social networks and other interconnected means of communication facilitated by information technology may be just that: hype. Networks come with volume (people, information, “likes” and so on) and they do have their benefits: speed with which the information propagates for one and the beginnings of the creation of a global village. But we should not confuse information with wisdom, intelligence and creativity; more quantity of information delivered ever faster does not necessarily mean an increase in the quality of our understanding or wisdom. I’ve used the following example to make my point to several audiences lately: “Einstein’s Theory of Relativity could not have been a crowd-sourced innovation”. And I honestly believe that is true, having provided at least one supporting argument from the management consulting industry (see my blog entry “Russell Ackoff, the Albert Einstein of Management“).

And so I have claimed, supplied limited examples, and will continue to argue over the course of coming posts that some of the world’s top thinkers are in fact aligned with a view that argues for qualitative, holistic path to the world’s progress that can be traced all the way back to roots of Western civilization in ancient Greece.

Below are three examples of insights that go against commonly accepted wisdom. These insights share a common denominator and namely that quality is more important than quantity which is equivalent to effectiveness being more important than efficiency. See also my post on this blog of the fallacy of the business performance consulting model.

In his Harvard Business Review Blog, Jeff Stibel makes the case for intelligence and creativity being a qualitative rather than quantitative, a primarily individualistic rather than group phenomenon:

http://blogs.hbr.org/cs/2011/06/why_a_great_individual_is_bett.html

In a Q&A with Alan Hall at Forbes, Clayton Christiansen, the innovation guru, argues that our obsession with efficiency, based largely in quantitative methods and thinking, is killing innovation:

http://www.businessinsider.com/clay-christensen-our-obsession-with-efficiency-is-killing-innovation-2012-12

The same finger prints of holistic, qualitative thinking can be noticed in Roger Martin’s and Jack Welch’s motivations when arguing against the “shareholder value” concept in economics and business:

http://www.forbes.com/sites/stevedenning/2012/08/29/is-the-hegemony-of-shareholder-value-finally-ending/

Newer posts →

Categories

business capitalism Communication complexity consulting Crisis democracy design thinking Emerging Markets future human capital innovation Investment knowledge learning management Organizational Development paradox philosophy problem solving sales science society strategy taxonomy technology Uncategorized

Latest

  • Intelligence is Intentional
  • Plenty of Room at the Top: the case for a viable man-machine economic future
  • What does an “innovation economy” really mean?
  • Lightfoot strategy
  • Capital: a brief philosophy

Archives

  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • August 2014
  • June 2014
  • March 2014
  • February 2014
  • January 2014
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012

Blog at WordPress.com.

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy
  • Subscribe Subscribed
    • The art and science of the possible
    • Join 151 other subscribers
    • Already have a WordPress.com account? Log in now.
    • The art and science of the possible
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...