Tags
Coercion, Communication, Complex Adaptive Systems, complexity, culture, Cynefin, Dave Snowden, Human Behavior, Language, Leadership, Psychology, Resonance, SenseMaker, Slogans
I ran into this blog by Dave Snowden and I was absolutely impressed with the insights he introduces on communication being a double edged sword: illuminating on one hand, or having the potential to be used to coerce. He proposes that context-devoid slogans found on corporate posters and value statements don’t serve any educational or inspirational purpose, and rather quite the opposite: they often become tools for coercion driving a compliance organizational culture.